SALON POLICIES
Booking &
Cancellation Policy
A credit card is required to secure all appointments.
We require at least 24 hours' notice for cancellations or rescheduling.
Appointments canceled or rescheduled with less than 24 hours' notice, as well as no-shows, are subject to a 40% feebased on the full reserved service amount. Applicable fees will be charged to the card on file.
To cancel or reschedule, use the link in your confirmation email or text, or call (203) 517-8282.
Parking & Arrival
Parking is available behind the building, with additional street parking nearby.
Please allow a little extra time to find parking and arrive comfortably before your scheduled appointment.
Late Arrivals
We understand that unexpected delays happen and will always do our best to accommodate you when our schedule allows.
Some services require as little as 30 minutes for the application process, so even a short delay can affect the time available for your appointment.
10–15 minutes late: Your service may need to be shortened or rescheduled, depending on the time available.
20 minutes late or more: Your appointment may be declined or considered a no-show, subject to the applicable cancellation policy.
Please plan accordingly. These guidelines help us maintain enough time for each appointment without affecting other scheduled guests.
Color consultations have a separate late-arrival policy, outlined below.
Waitlist Policy
Our waitlist is available to existing guests only, on a first-come, first-served basis.
When an appointment becomes available that matches your request, we will contact guests in the order requests were received.
Please respond promptly. If we don't hear back within the specified time, the opening may be offered to the next guest.
Waitlist requests cannot be accommodated on days the salon is closed.
New Color
Consultation
Policies
Color Consultation — $50 | 20 Minutes
A $50 consultation fee is required when booking an in-person consultation.
Consultation Fee & Credit
If you proceed with color services: Your $50 consultation fee will be credited toward your first completed color appointment, provided it is booked within 60 days of your consultation.
If color services are not scheduled: The consultation fee covers the time and professional assessment provided, whether you or Salon Gi decide not to proceed.
A consultation does not guarantee that a color appointment can be scheduled.
Consultation Cancellations & No-Shows
Please provide at least 24 hours' notice to cancel or reschedule your consultation.
Cancellations made with less than 24 hours' notice or missed consultations will result in the loss of the $50 consultation fee.
Late Arrivals for Consultations
Because consultations are scheduled for only 20 minutes, arriving 15 minutes late or more will be considered a missed consultation, and the $50 consultation fee will be forfeited.
Please allow enough time to arrive promptly so we can properly discuss your hair history, concerns, and desired results.
Additional Consultation Terms
If Salon Gi cancels and is unable to provide the consultation, the fee will be refunded.
All future color appointments follow Salon Gi's standard 24-hour cancellation policy and 40% fee for late cancellations or no-shows, calculated on the full reserved service price before any consultation credit.
Consultation credits apply only to completed color services and cannot be applied toward cancellation or no-show fees.
By booking an appointment, you acknowledge and agree to Salon Gi's applicable booking policies.